Our Blog

Are you getting to the root of the problem?   What leadership will often overlook is the cause of the problem. There is cause, and there is effect. By purely focusing on the surface level issues, the below par performance of your salespeople will just reoccur -...

A question we get asked a lot of the time is: Why does training not stand the test of time? Its’s a fair question. This question is asked by business’ who outsource their training AND provide it in house. A call centre is made up of many individuals, all with...

Sales can be a fickle industry, but a very lucrative and rewarding job for all parties. Sales is the engine room of any business; it generates the income at the frontlines and creates a pathway for all other departments to succeed. It is precious and should be...

What Motivates A Sales Person? Is it time? Is it money? Is it being the best? Motivating a sales professional isn’t just about the pay check they bring home every month. I appreciate most people go into sales to earn a nice chunky commission… of course, that’s what...

Making Assumptions   It’s very easy for a salesperson to make assumptions about their customers early on in a call. They want to assert their prowess on a phone call; they want to take control. And so they should - telesales representatives should always be in...

It's Not So Easy   Being a sales professional really has its highs and lows. Sales requires a level of resilience, that I certainly didn’t have when I first started out, frankly I was unprepared. From experience in working in multiple call centres, I noticed just...

  Money Management   This is something that isn’t talked about enough. Did you know? 1.3 million people in the UK work in call centres, that’s four per cent of the whole of the UK workforce.And you will find that more and more people entering a telesales...